If there is an item from abroad you are looking for which is not listed on our website, please feel free to send us a link to the item and we will quote you accordingly.
For pre or post sales technical advice and product queries, it's always best to contact the manufacturer directly. Nobody knows products better than the manufacturer, and with tens of millions of products listed on our website it's no surprise they can usually answer queries much more quickly than us.
Please do take note though that stock is imported from the USA specifically for you. The item is thus intended for use in that respective country. We clearly mark the country of origin for all of our products. The following important information is pertinent for usage of these items in S.A.
ELECTRICTY SUPPLY: Please ensure the electrical item you wish to purchase is compatible with our local electricity supply. More information can be found here
WATCHES AND CLOCKS from the USA & Canada with power supplies may not work properly in South Africa.
USA SOURCED TV, DVD, CAMCORDER, VIDEO, TV and CONSOLE GAMES are usually designed for the NTSC, DVD Region 1 or Bluray Region A standard, please ensure your appliance supports this. EUROPEAN SOURCED DVD/GAMES etc are generally supported in SA.
ANALOGUE TV TUNERS, from the USA will not work in South Africa,
DIGITAL TV TUNERS, South Africa is currently switching over to digital broadcasts, the standards have not been confirmed yet, however DVB-T broadcasts are available in very limited areas.
RADIO's, the USA uses a slightly different range between frequencies, please confirm with the manufacturer as to the supported frequencies.
GPS, TRACKING and LOCATION DEVICES may not have maps installed for our region, and may not have the required software/hardware to work correctly in our region.
Delivery times and costs are stated on the relevant product pages. For security reasons, we DO NOT have a collection option - all orders need to be shipped.
All orders are delivered subject to availability, and NO STOCK is kept on our premesis. Once your order is confirmed and paid for we source the item for you, and as the majority of goods come from the USA, most items are delivered in approximately 10 - 20 working days. A delivery estimate is provided for most items in stock on our product pages. This delivery estimate is provided for indication purposes only and is based on our previous order experience.
We will never cause any delay to the shipment of your order, and have a team dedicated to keep things moving quickly and we will always keep you up to date on your order status. Customs amounts to our biggest delays, and although some shipments clear before the goods have even landed in SA, the majority take up to 3 business days and a very very small percentage are stopped for Customs inspections which can take up to 15 working days. In these cases we do push to clear the consignment ASAP and will keep you updated via e-mail.
We accept EFT, Credit Cards (Diners, Mastercard and Visa) and well as select Debit Card Payments in ZAR (Rands). We do not accept COD, all orders need to be paid for in full before we import the item for you.
We only order and ship brand new items, likewise we cannot take goods back "into stock" from customers, this saves future customers money as stock sitting on shelves impacts our cash flow, and is a cost most companies transfer to the customer. It also ensures customers receive only brand new sealed items. USA origin goods can be returned, but have to get back to the USA within 30 days of your original order date. The store will only refund the value of the item while all other costs including shipping, VAT, duties and our service fees are non refundable. You will also need to pay to send the goods back to the USA. This return is usually very expensive and results in a refund value far less than what is originally paid, and in your interest is discouraged.
All import items returned, due to the items no longer being wanted, will incur a mandatory 35% handling fee in addition to the return costs. Only items that are unopened in their original packaging may be returned
Opened, used and damaged goods and goods of a personal nature (jewellery, underwear etc) cannot be returned.
Our import items are purchased abroad for you at your request and delivered to your door on a parallel import basis for your convenience. The authorised South African distributor of these products is under no obligation to honour the manufacturer's guarantees/warranties or to provide after sales service.
When your order is delivered, it is important to check the contents of the shipment to make sure that the right items have been received, everything is included and that the items have suffered no damage. If items are damaged or missing please indicate this on the courier waybill and ensure you keep your copy safe. Please notify us within 24hrs of delivery so that we can file a claim with the courier.
We do everything possible to ensure that you receive the items you order in perfect condition. Measures include purchasing from only reputable stores, sufficient packaging, and as a policy, we take no returns back into stock, thus ensuring goods sent to you are brand new items.
However despite our best efforts in extremely rare instances goods are sent from the factory with a fault. All manufacturers will from time to time have the odd mistake, and no company can guarantee a 100% perfection rate, nor can any store supplying goods. Should this occur with your order we ask that you give the manufacturer the opportunity rectify the problem by sending a replacement to you. Most items will need to be sent back to origin to qualify, and although we know and understand that the fault is not yours, you will need to pay the cost back to origin. Likewise the fault is not that of USA Hyperstore but to keep things fair we will carry the cost back to South Africa and onward to your door as well as the customs/duty and VAT costs for re-importation. This means we will basically go 50/50 on the costs of replacing the item.
If the item develops a fault during the warranty period, the customer would need to cover the costs of returning the unit to the USA, and USA Hyperstore will cover the costs of re-importing and delivering the replacement. In these cases we will provide you with the return shipping address (in the USA). USA Hyperstore will though, assist with sending the unit back to the USA if you are unsure how to go about it and bill you for the shipping charges accordingly. Current shipping costs are roughly R200 per pound.
When an order is cancelled or returned for credit, only the value of the item can be credited. As part of our no hidden costs policy please remember for ease of use and transparency all pricing indicated on site includes the cost of the item, all freight charges, all taxes, shipping insurance, customs agents fees, and our service fees. Thus when you request a credit your order will be credited as follows:
- Before the order is placed from the supplier: Full refund as no service levied yet.
- Once the item is ordered from the supplier: The cost of the item is refunded only, but the following portions built into the price of the item are not credited:
Shipping to our regional office (typically $5-$20 weight dependent)
Shipping to our South Africa office
Import duties (0% - 50% commodity dependent)
Customs agents fee (R100)
Shipping insurance (2% of value)
All return costs to return the item back to store abroad.
Please note that certain items cannot be imported, these include Alcohol, Agricultural Remedies, Animals, Batteries (All Types), Flammable Materials, Farm Feeds, Currency, Food, Furs, Chemicals, Explosives, Medications, Plants, Poinsons, Seeds, Supplements, Nutrients, Pressurized Cans, Tactical Equipment, Vitamins, Weaponry and Weaponry Accessories. In these cases, information displayed above is for reference/informational purposes only and the item will not be imported. All content is generated and displayed from an automated USA product feed, and if the item cannot be imported for any reason, including carrier restrictions and/or import or sales restrictions under South African or American law, we do reserve the right to cancel and refund the order in full. If you are not sure if we are permitted to bring in an item, please send us an e-mail with a link to the item to confirm.
We source the best pricing possible from the USA, and have a sophisticated sorting system to display our products. The pricing on the website is the final price, including all VAT/Duties and all applicable fee's when bringing in items from the USA. This means that the price you see on the website, is the price you pay.
Pricing for our products come from a direct feed from the USA, and are determined by USA sellers. Please note that our pricing includes all VAT/Duties/Customs Clearance Fee's and Shipping costs from the USA and pricing does change on a day to day basis. Insurance and a number of other costs still need to be added when importing from the USA. This does unfortunately mean that sometimes items can be manufactured/sourced cheaper locally, but the purpose of our store is to source the more difficult to find/out of stock locally items, which more often than not will work out much cheaper if importing through us.
When opening in 2003, our motto (which is also plastered around our offices) is "Always under-promise, and over deliver". This is one of the main reasons why we have been so successful. Delivery times for USA Hyperstore are roughly 10-20 working days. In real life, most items are delivered in around 7 working days. We do not quote this as there are too many factors out of our control. 1. The USA supplying store may take long to ship. 2. Couriers in the USA may be delayed for some reason. 3. Couriers from USA to SA may be delayed. 4. The most important, and main result of delays : Customs. Customs clearance times is unfortunately out of our control. Some items clear before they even land in SA, some are held for inspection for up to 15 days. We do though, have a dedicated team working with customs, and we do our best to clear parcels as quickly as possible. For this reason, we quote 10-20 working days to be safe.
Sure thing, that is exactly what we are here for. We charge a 10% handling fee for special import items. Send us a link to the item, we will work out the shipping/import and duties costs, and quote you accordingly.
Contact us via E-Mail
Instead of multiple e-mail addresses, we have a "Ask Once" policy. Please feel free to send all queries to:
If your query relates to one of our products, please include a link/product code with your query. With millions of products on sale, we would just like to ensure we are referring to the correct item when responding to you.
Business hours: 08h30 to 17h00 weekdays
(We try to respond within 1hr during business hours)
Contact us via Telephone
Due to the nature of our business (imports) companies in China have inundated us with phone calls trying to convince us to import their products. For this reason we kindly ask for you to contact us via e-mail. This also helps us to assist you better, by sending us an e-mail it ensures that you get accurate and concise replies, as we do sometimes need to look up the requested information. If you would like our number though, we will gladly give it to you. Please send us an e-mail and we will respond with our details accordingly!
Physical Address (For returns ONLY, stock is not kept at this address)
Ashworth Logistics Park
Building C
18 Laneshaw Street
Linbro Park
Frankenwald
1609
