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The Complete ITIL Guide: From Beginner to Pro in 1 hour!

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The Complete ITIL Guide: From Beginner to Pro in 1 hour!

The Complete ITIL Guide: From Beginner to Pro in 1 hour!

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LIMITED TIME ONLY $2.99! (Regularly priced: ~~$5.99~~)
ITIL used to be known as simply the Information Technology Infrastructure Library. Today, it pertains broadly to a group of measures under the umbrella category IT Service Management (ITSM). This category is about making the IT services aligned with business needs. Five major volumes constitute the published ITIL series with each volume tackling a different stage of ITSM. ITIL is the foundation of the ISO/IEWC 20000, the gold standard for managing IT service that was established by the International Service Management.

In this book you will learn about:
Background

Service Strategy - Customer Needs and Organizational Goals
Service Design - Build and Enhance Competencies
Service Transition - Planning to Meet Business Goals
Service Operation - Providing Services in Supported Environments
Continual Service Improvement - Enhancing the Services
Overview of ITIL v2
Related frameworks
Certification
Organizations
Tools
Criticisms

And a lot more!

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Country	USA
Author	Jonathan Bland
Binding	Paperback
EAN	9781530018635
ISBN	1530018633
Label	CreateSpace Independent Publishing Platform
Manufacturer	CreateSpace Independent Publishing Platform
NumberOfPages	70
PublicationDate	2016-02-13
Publisher	CreateSpace Independent Publishing Platform
Studio	CreateSpace Independent Publishing Platform
ReleaseDate	0000-00-00

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