Manager's Guide to Operations Management (Briefcase Books)

Lean Six Sigma for Service: How to Use Lean Speed and Six Sigma Quality to Improve Services and Transactions

The McGraw-Hill 36-Hour Course: Operations Management (McGraw-Hill 36-Hour Courses)

The Lean Turnaround: How Business Leaders Use Lean Principles to Create Value and Transform Their Company

Think Better: An Innovator's Guide to Productive Thinking

Applied Statistics for Business and Management using Microsoft Excel

Operations Management For Dummies

Hiring for Attitude: A Revolutionary Approach to Recruiting and Selecting People with Both Tremendous Skills and Superb Attitude

Perfect Phrases for Conflict Resolution: Hundreds of Ready-to-Use Phrases for Encouraging a More Productive and Efficient Work Environment (Perfect Phrases Series)

Dealing with People You Can't Stand, Revised and Expanded Third Edition: How to Bring Out the Best in People at Their Worst

Management Essentials