Service Management: Operations, Strategy, Information

Service Management: Operations, Strategy, Information Technology
- Used Book in Good Condition
The eighth edition continues to acknowledge and emphasize the essential uniqueness of service management. The text is organized in four parts: Part One: Understanding Services, which provides a historical context as well as distinguishes the distinctive characteristics of service operations; Part Two: Designing the Service Enterprise, which covers designing the service enterprise to support the competitive strategy; Part Three: Managing Service Operations that details topics such as Managing Capacity, Demand and Waiting Lines and Service Supply Relationships and; Part Four: Quantitative Models for Service Management that addresses forecasting and managing service inventory.
Country USA
Brand McGraw-Hill Education
Manufacturer Irwin Professional Pub
Binding Hardcover
EANs 9780077841201
ReleaseDate 0000-00-00

Service Management: Operations, Strategy, Information Technology