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Customer Relations
$ 53
Hug Your Customers: The Proven Way to Personalize Sales and Achieve Astounding Results
$ 95
The Unsold Mindset: Redefining What It Means to Sell
$ 104
The Experience Economy, With a New Preface by the Authors: Competing for Customer Time, Attention, and Money
$ 225
The Innovator's Dilemma: The Revolutionary Book That Will Change the Way You Do Business
$ 138
Zero Harm: How to Achieve Patient and Workforce Safety in Healthcare
$ 156
This is Service Design Thinking: Basics, Tools, Cases
$ 102
The Effortless Experience: Conquering the New Battleground for Customer Loyalty
$ 72
Selling the Invisible: A Field Guide to Modern Marketing
$ 105
The 10-Second Customer Journey: The CXO’s playbook for growing and retaining customers in a digital world
$ 88
Broken Windows, Broken Business: The Revolutionary Broken Windows Theory: How the Smallest Remedies Reap the Biggest Rewards
50
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